Products
1. Do I need experience with painting to do Painting by Numbers?
- No, you do not need to have any experience to do painting by numbers. Anyone can do painting by numbers. It's fun to do on weekend, school holiday or when you have time. Instruction is easy to follow. No painting knowledge required.
- What is more proud than producing your own artwork for your own home?
- It's also perfect as a gift to family and friends. Something unique and useful to treasure for life.
2. What are included in the painting by numbers kit?
- Our painting by numbers kits come complete with the following:
- Pre-Printed Canvas with Wooden Internal Frame - ready to hang on wall when complete;
- High Quality Non Toxic Acrylic Paints - ready to paint on canvas;
- Paint Brushes - made of high elastic nylon and solid wood in different sizes for different thickness;
- Screws and Hooks - for hanging your masterpiece;
- Painting Template and Instruction - for assistance and make the painting process easier and more fun.
3. Is the finished painting going to look the same as the product picture?
- Overall, the completed artwork will assemble closely to the product picture, if not the same.
- Having said that, we certainly like to think that no two paintings are exactly the same, even for a paint by numbers kit (this may be due to the technique used and the amount of paint applied to the canvas). And this is what makes it unique, interesting and fun.
- A paint colour may have a different varieties or spectrum of lightness and darkness. It is considered acceptable for example if the product picture shows a light blue colour and the actual painting has a lighter blue colour.
- A product will be considered as a defect if the colour between the product and the picture is different for example a pink versus a yellow colour.
4. What is the size of your painting by numbers kit?
- All our paint by numbers kit is of the size 40x50cm, which is perfect for adults. The finished painting is perfect to hang at living room, dining room or bedroom.
5. Is the paint included in the kit safe to use?
- Yes, the paint included in our painting by number kit is non-toxic paint and completely safe to use with children and adults.
Payment, Postage, Shipping & Returns
6. What payment method do you accept and is my credit card detail safe?
- We accept all bank debit and credit cards (e.g. VISA, MasterCard, American Express), PayPal, bank cheque, money order or direct electronic fund transfer.
- We use PayPal as our payment processing system to process your payment to ensure that your card detail is completely safe. We will never store your credit card details on file.
- In addition, you are also protected by PayPal buyer protection program as the additional measure to ensure that your order arrives safely.
- Please note: to pay using direct bank deposit or electronic fund transfer payment method, please contact our friendly Sales Manager (via email: admin@paintingbynumbers.com.au) to arrange for payment.
7. What is your returns policy?
- In case you change your mind, we are more than happy to provide refund for your purchase. Please note, you must contact us within 5 business days of order received, with proof of purchase invoice to request for refund.
- Refund will only be issued after the item is returned undamaged and in original unused condition.
- Buyer is responsible for both ways shipping fee. Shipping cost is non-refundable and will be deducted from your final refund. In addition, a $10 processing fee will be chargeable to the final refunded amount.
8. What if the product is damage or not as described?
- In case the product is damage or not as described, please contact us within 5 business days of order received. We will replace the item with a brand new replacement FREE of Charge. If item is out of stock, we will provide a full refund. Please note: a proof of purchase or invoice number will be required to process any replacement or refund.
9. Where do you post or ship to and how much is postage or shipping cost?
- We ship Australia Wide via our fulfilment warehouse in Queensland, Australia.
- Postage will be calculated at checkout based on your address and the quantity of items in your shopping cart.
- To estimate the postage / shipping cost:
- Add an item into shopping cart (Add To Cart);
- Click "View or edit your cart";
- Click "Estimate Shipping & Tax";
- Enter the state and postcode
- If you can't find your postcode in our list, please contact our friendly Sales Manager (via email: admin@paintingbynumbers.com.au).
10. How long is shipping and who is your shipping provider?
- All orders received are shipped within 24 hours Monday to Friday during business hours.
- We use Australia Post for most of our domestic and international parcel delivery, please note the following estimated time of delivery:
- Delivery within Australia: 3-7 business days (note: SA, WA, TAS, NT may take 5-10 business days)
- To track the delivery update on your parcel please visit Australia Post website Auspost.com.au and enter the tracking number provided.
- If your parcel doesn't arrive after the above estimated time of delivery and there is no further update in the Australia Post website, please contact us via email.
Gift certificate
11. How can I purchase a gift certificate?
- You can purchase gift certificate from our website from the 'Gift Certificate' link. Your gift certificate will be emailed to the recipient.
- Please note that gift certificate is non-refundable and will expire after 1 year. You can purchase gift certificate between the value of $25 to $1000.
12. How can I redeem a gift certificate?
- To redeem your gift certificate, add product to cart. At the checkout, enter the gift certificate code in the box that said 'Redeem Gift Certificate'.
13. How can I check the balance of my gift certificate?
- You can check the balance of a gift certificate following these steps:
1. At the top links of our website, click the 'Gift Certificate' link.
2. On this page, there is a link on the left hand panel under 'Gift Certificate' section that said 'Check remaining balance'. Click on this link and enter your gift certificate code.
Can't Find What You Need? or Need More Information?
Send us an email to admin@paintingbynumbers.com.au or use our Contact Us form in our website. We usually respond to any questions within 1 hour. If it is weekend or evening, we will respond to email within 24 business hours.